Shipping and Returns
Goods will be mailed to the delivery address provided by the customer.
Cost of delivery shall be paid by the customer according to the total weight in grams of the items ordered as described in the product listings and calculated according to a table of charges appropriate to the delivery address.
Goods will be dispatched within 5 working days of receipt of order and may be expected to be delivered within a further 5 working days in the UK and 10 working days in other countries.
The customer has the right to cancel an order for goods within 7 working days of receipt (i.e. excluding Saturdays, Sundays and UK Bank Holidays). Notification of intention to cancel shall be sent to the Society at the address above in writing (including facsimile or electronic mail) to arrive within this 7 day period. On receipt of notification of cancellation within the specified period the Society undertakes to refund the sale price of the goods and associated delivery charges but only if they are returned to the Society in a saleable condition. Goods are to be cared for at the customer’s risk.
Refunds will be made by Sterling cheque or credit to the customer’s credit card according to the original method of payment within 30 days of receipt of the returned goods in saleable condition. The cost of returning the goods shall be the responsibility of the customer.
No refunds will be made in respect of CD-ROMs if the customer has broken open the seal or wrapper unless the CDROM is being returned as defective.
